Organisations of all sizes choose Mitel solutions through Forsythes Technology for business phone systems, unified communications (UC) and Mitel Contact Centres.

  • Stability and capability across the entire span of business communications
  • Voice, video, messaging, email, web chat, self-help, social media and more
  • Enterprise-grade performance, stability, security and scalability for businesses of all sizes
  • Contact Centre implementation and support (we have over 25 Mitel Contact Centres).

The contact centre solution for Pegasus has allowed us the visibility and versatility to adapt to our customers’ needs proactively, allowing for a better customer experience.

Pru Killick – Head of People and Culture, Pegasus

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Mitel Platforms

Mitel is the leading brand spanning unified communications, contact centre software and business phone systems. We implement, manage and support the following Mitel platforms:

  • MiVoice Business providing intelligent communications for business, capable of delivering over 700 call handling features and enterprise scalability to over 65,000 users per customer.
  • MiContact Centre spanning your contact centre interactions with customers and partners to deliver optimised, efficient methods of handling these interactions in any form, including voice, email, web chat, self-help and social media. MiContact Centre also delivers metrics for real-time events, historical and life cycle reports, and forecasting tools to drive productivity.
  • MiCollab providing a collaboration platform to complement MiVoice, enabling personal productivity tools such as mobility (single number management of up to 8 devices), unified messaging, contacts management, click-to-dial, audio/video/web-bridging, enterprise social media and full desktop collaboration, with embedded application sharing.

Costs

With costs generally set on a per user per month basis, costs are predicable and scaleable, freeing up capital to invest in core business activities.


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