Organisations choose Mitel solutions through Forsythes Technology for small business communications through to sophisticated unified communications (UC) for Australia-wide enterprises.
- Stability and capability across the entire span of business communications
- Voice, email, web chat, fax, self-help and social media
- Enterprise-grade performance and scalability
- Forsythes Technology has over 25 Mitel Contact Centres
Flexible and Productive
Mitel is the leading brand spanning unified communications, UC as a service (UCaaS), contact centre and corporate telephony. Mitel’s MiVoice Business solution provides intelligent communications for business, capable of delivering over 700 call handling features and enterprise scalability to over 65,000 users per customer.
Mitel’s MiContact Centre looks at your business interactions with customers and partners and delivers optimised, efficient methods of handling these interactions in any form, including voice, email, web chat, fax, self-help and social media. MiContact Centre also delivers metrics for real-time events, historical and life cycle reports, and forecasting tools to assist productivity.
Mitel’s MiCollab is an integrated collaboration platform, which complements MiVoice by enabling personal productivity tools such as mobility (single number management of up to 8 devices), Unified Messaging, contacts management, click-to-dial, audio/video/web-bridging, enterprise social media and full desktop collaboration, with embedded application sharing.
With costs generally set on a per user per month basis, costs are predicable and scaleable, freeing up capital to invest in core business activities.