Network monitoring is a critical IT function that can save money in network performance, employee productivity and infrastructure cost overruns. It involves watching and optimising network performance live, as-it-happens, 24/7. Every important event on an organisation’s network is tracked, interrogated and responded to.
With network monitoring, it’s possible to identify who and what is utilising bandwidth, slowing down performance or putting security at risk. More strategically, network monitoring can also be used to optimise data flow and network access in a complex and always-changing organisational environment.
What Does Network Monitoring Achieve?
Any aspect of an organisation’s operation that relies on its network can be improved with network monitoring.
Network monitoring can deliver:
- Savings on network and infrastructure costs
- Improved video conferencing and Unified Communications (UC) effectiveness
- Better productivity by increasing network performance and reducing operational issues
- More secure operational data, customer data, employee data and intellectual property.
The following two case studies illustrate how network monitoring can optimise operations and deliver measurable improvements and cost savings.
How Network Monitoring Can Optimise Voice and Video Conferencing Between Offices
Using network monitoring, a distributed company with multiple offices reduced its reported video conferencing issues by 30% and dramatically improved company-wide video meeting effectiveness. This is a great demonstration of how network monitoring can improve the effectiveness of Unified Communications (UC) and deliver operational improvements across an organisation.
Microsoft’s Skype for Business (to be replaced by Microsoft Teams) was introduced by the company to reduce air travel and improve meeting effectiveness. The solution was quickly adopted company-wide and suddenly used heavily by employees. Collaboration and meeting effectiveness was way up. So were company-wide network issues.
The increased reliance on voice and video conferencing was a dramatic change for the company’s network operations team. As intermittent problems surfaced and support tickets were logged, the team faced the challenging task of locating and identifying underlying video conference quality issues. This is extremely difficult with insufficient network visibility and no first-hand feedback mechanism for quality.
Network monitoring provided end-to-end visibility of the user experience and general quality of calls between all points.
With this data now at hand and constantly analysed via network monitoring, the network operations team was able to quickly identify and solve video conferencing issues, and reduce their incidence by 30%.
At the same time, video conferencing quality was significantly increased and collaboration and meeting effectiveness increased further.
How Network Monitoring Can Optimise Internal Networks
Skyscanner is an online travel company dedicated to providing customers with cheap flights, hotels and car rental in Australia, New Zealand, UK and more countries worldwide. As an internet business, Skyscanner has to offer a reliable and consistent service to its customers and partners. It cannot do so without a stable and reliable internal network.
To ensure employees work on a stable and frictionless network, Skyscanner relies on regular and up-to-date insights into how its network is performing. Network monitoring has a vital role to play in keeping the technology up and running and preventing downtime. Without a traditional IT department, Skyscanner wanted to automate the ability to predict and anticipate potential challenges.
Until utilising network monitoring software, monitoring had been quite manual and required a lot of “in depth knowledge” from the individual doing the manual monitoring.
With the addition of network monitoring software and expertise, Skyscanner has reduced the time it spends on network monitoring from half a day to just 20 minutes – thanks to the ability to replicate sensors and automate tasks.
Skyscanner can now gather data on network performance, track network utilisation and find out how its routes are working, all in real-time.
How Network Monitoring Works
Network monitoring solutions address various aspects of an organisation’s network. Forsythes Technology’s Managed Networks service delivers uptime confidence, proven reliability and improved performance. We design, monitor, support and consult on IT networks Australia-wide.
Our suite of tools address different aspects of networking and performance. We maintain network diagrams for rapid detection and resolution of issues and identification of pain points within your networks, real-time network statistics and performance metrics, live alerting, application monitoring and end-to-end link monitoring.
Network Monitoring Solutions
Network monitoring solutions regularly implemented by Forsythes Technology include:
- SD-WAN for automating enterprise network connectivity and circuit cost management. Managing the WAN traditionally has been one of the most expensive and rigid aspects of running the enterprise network. SD-WAN eases that burden by making use of programmable network devices that you can modify remotely and through dynamic best-path routing, both of which improve cost, agility, and performance. SD-WAN is able to respond proactively to real-time network conditions.
See SD-WAN’s CSO in the following video:
- AppNeta for continuous monitoring of the end-to-end network path. AppNeta actively sends packets every minute with TruPath™ technology to provide continuous hop-by-hop visibility along the network path between your apps and your users. Combined with multiple methods of passive packet-level visibility and active web synthetics, AppNeta provides 4 dimensions of network monitoring critical to modern businesses.
- PRTG for monitoring the systems, devices, traffic, and applications in IT infrastructure. All important technologies are supported: SNMP, WMI and Windows Performance Counters, SSH for Linux/Unix and macOS systems, traffic analysis using flow protocols or packet sniffing, HTTP requests, REST APIs returning XML or JSON, Ping, SQL, and many more.
Request a free consultation below to learn how we can deliver significant operational improvements and ROI with network monitoring.