The market for managed mobility services is forecast to grow 400% globally over the next five years, with the greatest growth to come in the Asia-Pacific region. Given the significant and instant ROI of managed mobility, it’s easy to see why.

Managed mobility services cover the procurement, setup, deployment, management, servicing and support of smartphones, tablets and other enterprise mobile devices with cellular or wireless connectivity. Such devices are widely used to, amongst other things, connect out-of-office workers with their organisation, its customers and other contacts.

The current and forecast rise of managed mobility is fuelled by various factors such as:

These trends are increasingly shifting how business mobility is managed, with more and more organisations turning to managed mobility services.

The Functions of Managed Mobility

Primarily we talk about managed mobility as performing the following key functions, within a single, streamlined platform (which we can also integrate with mobile device management).


The purchasing and approval process is consolidated within the system, and mobile assets linked to individual staff.


All support-related issues, whether hardware or end user issues, are conducted and managed through a single interface.

Usage and Cost Analysis

Instead of traditional siloed spreadsheets, usage and costs data is automatically processed and consolidated for better visibility and analysis.

Asset management

Mobile devices are tracked in a central system, and allocated or redeployed to workers throughout their lifecycle.

Who Is Managed Mobility For?

We find that the organisations most suited to implementing managed mobility are often facing some of the following challenges in relation to mobile device administration and usage:

  • Manual processes across several departments
  • Poor visibility of usage and/or costs
  • Slow cost approval and allocation processes
  • Inefficiencies working with telecom and service providers
  • Difficulties tracking assets and keeping the inventory current
  • Failures to keep track of redundant or unallocated services

These organisations typically run a fleet that is not optimised and they waste valuable resources investigating and addressing issues and allocating costs. This drains productivity and resources until a managed mobility solution is implemented.

The Benefits of Managed Mobility

Managed Mobility optimises internal mobility processes and telecom management to deliver:

  • Streamlined procurement
  • Optimum utility of the assets over their lifecycle
  • Reduced costs
  • Powerful reporting
  • Positive ROI

In a 2019 Gartner survey, 50% of respondents reported a Total Cost of Ownership (TCO) reduction of greater than 10% after implementing and outsourcing managed mobility. Significant further efficiencies and cost savings were also realised where the managed mobility provider possessed telecom expense management capabilities, as does Forsythes Technology (within our mobile fleets team).

Such cost reductions are achieved primarily through increased visibility of usage and costs that is provided with managed mobility services. This enables better cost control and allocation, more effective management of users, and identification of redundant or unallocated services, other wastage and billing errors.

In addition, managed mobility unlocks productivity gains through more efficient internal workflows and easier support-related interactions, together with effortless reporting for better governance (visibility and accountability) of mobile assets, usage and spend. Our clients also report considerable gains in the ease and efficiency of procurement.

Real-World Managed Mobility Case Studies

Here are some of the outcomes achieved using the platform that underpins Forsythes Technology’s managed mobility offering.

Royal Flying Doctor Service

The Royal Flying Doctor Service Western Australia (RFDS) is one of the largest aeromedical organisations in the world, covering an area of more than 7.5 million square kilometres. Prior to implementing outsourced managed mobility, the RFDS had manual and inefficient workflows, relying on spreadsheets to track their assets and services. These lacked visibility and quickly became out-of-date.

Outcomes for RFDS: With the new mobility management platform, processes that previously took several days can now be completed in seconds. Service and asset information is automatically linked within RFDS and billing information is no longer a puzzle, helping to identify over 100 redundant services and significantly reduce costs.


APA operates and maintains 15,000 kilometres of natural gas pipelines, connecting around 1.4 million Australian homes and businesses. APA previously had over 7,000 data services on 100 different systems, making it virtually impossible to track their mobility lifecycle.

Outcomes for APA: After implementing mobility management, APA has streamlined its procurement and support workflows, improved visibility and optimised the fleet, cutting costs month-on-month. This has resulted in an estimated 3 x ROI.


ISS is one of Australia’s largest facility services providers, with over 11,000 employees across Australia. ISS previously relied on a combination of T-ANALYST (Telstra’s online tool), spreadsheets and manual reconciliations to manage their Telstra billing and internal allocations, resulting in time-consuming inefficiencies and a lack of high-level visibility and control.

Outcomes for ISS: In addition to optimising their fleet and improving visibility, the new Mobility Management platform has reduced Telstra bill management and allocation time by 99% (from one full week per month to just 10-15 minutes, if no issues). With significant cost reductions and improved efficiencies, ISS expect to see a 3.5 x ROI on the cost of the platform over 24 months.

“Having the platform as part of our Telstra dealer’s offering improves our overall relationship with Telstra. We have fewer queries, and when we do have one we are better prepared to manage the query efficiently.” – ISS National Telecommunications Support


Optimise your mobile fleet with Managed Mobility

With the proven managed mobility platform offered by Forsythes Technology, our expert team can deliver a full-service online system to manage all of an organisation’s operational mobility requirements. Alternatively, we can offer specific modules to help IT departments plug their knowledge or resource gaps.

Enquire now for a free consultation to learn how we can deliver significant operational efficiencies and ROI with our managed mobility services.