Looking for the Ticket Portal? Login to Portal New Ticket Your Email*Your Name* First Last CompanyBest contact number for this ticketHow can we help?* Issue: Something isn't working as it shouldChange or Request: I'd like something changed or something newIs it happening right now? YesNoWhat is happening?*What is the Impact?- Select one -High - A large number of users are affected and not able to do their jobMedium - A single user unable to do their job or multiple users inconveniencedLow - A single user or a small number of users are inconveniencedWhat is the Urgency?- Select one -High - Critical business deadlines at risk and no workaround availableMedium - No immediate business deadlines and no workaround availableLow - Workaround is availablePlease list any specific error messages or other technical details which may help usWhich sites and users are affected by the issue?*Who is the best person to speak to regarding this issue?*What is it related to?* User Account RelatedOther Change or RequestWhat would you like done?* New User AccountDisable a User AccountOther User Account ChangeReset User Account PasswordName First Last Job TitleUsername for New AccountEmail addressDirect Office NumberMobile NumberSite LocationDate Date Format: DD slash MM slash YYYY Are they replacing someone? If so, who? PermissionsWhich network drives should this user be able to access?Does this user require access to any additional email mailboxes? If so, please detailWhich email distribution lists should this user be added to? Additional DetailsWhich computer will they be using?If you are not an authorised representative, who can confirm authorisation for this request?Any additional notes or requests for this user?What would you like us to do?If there is a specific time this needs to happen, let us know when hereIf this is a change in permissions, who can confirm authorisation for this request?Anything else we should know?User's Name First Last Date and time that we should disable the userWill this user be replaced by a new user?Not sureYesNoShould we remove this user from all security and email distribution groups?Not sureYesNoWho should we forward the disabled user's emails to? (Leave blank for no one)Who should we make the disabled user's email mailbox accessible to? (Leave blank for no one)If you are not an authorised representative, who can confirm authorisation for this request?Add any additional notes or requests for this changeWhich user's account does this request relate to? First Last If you are not an authorised representative, who can confirm authorisation for this request?What would you like changed?What would you like changed?Is the user currently unable to log in? YesNoIf you are not an authorised representative, who can confirm authorisation for this request?Anything else we should know about the request?CommentsThis field is for validation purposes and should be left unchanged.