We work with a range of businesses of varying sizes, industries and locations. Some of our customers have an internal IT team which we’re able to supplement with our services, while others have completely outsourced their IT department to us.
Over the years, we have learnt a lot about the dynamics of each model (internal vs outsourced IT) and what needs to happen to ensure your business is getting the best result with either approach. Both models have their pros and cons, but understanding which model best suits your business is the question at hand.
We’ve detailed a few points from both internal IT and outsourced IT models to help you make an informed decision for your business.
When talking to businesses that have an in house IT team, the most common reason we hear for choosing this approach is proximity and control. With an internal IT team, support is always close by. This level of accessibility not only refers to physical proximity, but also the overall understanding of the business. In house IT know your team, your systems and your processes inside out. The thought of not having to put critical systems on the line and in the hands of outsourced IT teams who don’t have the same level of deep understanding of your business provides a great deal of comfort for management.
An IT team that works in your building and knows your business inside and out? For many, an in house IT department would seem like the obvious choice. However, there are deeper points to consider.
The downside of in house IT comes with trying to build an IT team that can be across all technologies and all of the roles required for the business to operate effectively. For example, can the internal IT team be across security, networking, proactive maintenance, backup management, IT strategy, business process improvement, user help desk and training among others all at once?
We all know how fast technology can develop and change, so it makes sense that IT is a very fast moving industry. There are many risks facing business today that weren’t on anyone’s radar just a few years ago. Therefore, it’s important that your IT advisors (whether internal or external) have up to date knowledge, relationships with vendors and the ongoing training to ensure the business stays at the forefront of security and IT planning. If your IT team aren’t hitting these goals, the business can suffer.
To help with these challenges in these scenarios, Forsythes Technology often works with the customer’s on site IT personnel to support them in cases where time or skills are a limiting factor. Our Managed Network [link] service is often a good fit – this is where we implement and maintain the more complex security and network infrastructure for a fixed fee, which allows your internal IT team to free up some of their time to dedicate to user and application support.
It’s a common misconception that when you outsource your IT team, you’re losing proximity and control. In fact, in most cases outsourcing your IT department can provide higher levels of control, faster response times and predictable fixed monthly costs. With outsourced IT, your support is under contract. For your business, this means guaranteed response and resolution times, monthly reporting and advanced monitoring systems.
The best IT support companies also have access to the latest monitoring, ticketing, remote access and security tools that are difficult for a small IT team to procure and implement. Outsourced IT means that you’re receiving a service that you know is cutting edge, top shelf and skilfully refined. By outsourcing your IT, you will often be able to take advantage of these services at a fraction of the cost due to the buying power and experience of a specialist IT company.
The main risk of outsourcing your IT is having your new external IT team losing focus of your business goals and growth. It is vitally important that whichever model (internal or outsourced IT) your business chooses to run with, that your IT team is always planning for your business’s future. IT can be a driving force behind your business growth and competitiveness if done right. At Forsythes Technology, we always run regular IT strategy sessions with our customers to plan for their future as part of our Managed IT service. Working with an IT company that acknowledges the importance of understanding your business goals and supporting your growth over time is critical.
So the questions still stands: internal or external IT? Every business is different and one may work better than the other at any particular time. Large corporations can benefit from an in house IT team if they have the scope to employ a variety of specialisations and skill sets, and can invest in training to keep the team up to speed and ahead of the game. Even so, businesses with in house IT departments can still benefit with supplementary, outsourced IT assistance.
Completely outsourcing your IT by engaging with a Managed IT Support or Managed Networks provider can mean that all your IT needs are taken care of in specialist hands. For a fixed monthly fee, an outsourced IT model sees you have access to a multitude of highly skilled and knowledgeable staff who are constantly refreshing and upping their skill set. Forsythes Technology’s IT professionals make it of paramount importance that they are on top of all leading industry innovations, trends and products.
At Forsythes Technology, we’re committed to offering right fit services for our customers. As part of our initial processes, our expert team leverage all they know about your business to tailor a managed services package that will work for you.