A fully managed telephony service delivers guaranteed service levels, fixed costs, performance improvements and cost savings. Importantly, it also brings peace of mind following a period of ongoing issues disrupting business productivity.


Background

Tozer Air Conditioning and Electrical is a privately owned and operated, Australian company that has been operating for the past 24 years.

Specialists in domestic and commercial air conditioning, Tozer Air supplies and installs ducted and split-system air conditioning units in New South Wales. Tozer Air operates in Newcastle, Maitland, Singleton, the Central Coast, Hunter Valley and Port Stephens.

How We’ve Helped

Forsythes Technology has supported Tozer Air with their mobile fleet and IT services for more than 5 years. In January 2020, Tozer Air contacted us to discuss difficulties they were having with their existing telephony provider. The company was experiencing ongoing network and line outages on the NBN, causing significant business disruption.

We recommended upgrading from individual SIP services with the current telephony provider to Telstra Business SIP. The recommendation included migrating from the on-premise legacy system to Mitel hosted on Forsythes Cloud.

This recommendation would allow for a simple and cost-effective move from an on-premise solution to a fully managed and future-proof platform.

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Outcome

Forsythes Technology provided a fully integrated Cloud-hosted Mitel solution for Tozer Air. In addition, we consolidated NBN and SIP services back to Telstra.

Under a Unified Communications Managed Service agreement, all telephony adds, moves and changes are provided, and guaranteed service levels are in place to provide assurance to Tozer Air.

Pricing within the new telephony plan includes all local and national calls as well as calls to mobiles. This provides for more of a fixed cost structure month to month.

Results

Tozer Air now has a fully managed Mitel Cloud-hosted system with Telstra SIP lines and two NBN services for a lower cost than the previous SIP and NBN alone. This represents not only cost savings to the company, but improved performance, ongoing support and peace of mind with our service level guarantees.

The switch from an on-premise solution to Forsythes Cloud removes the need for Tozer Air to purchase, house and maintain service hardware on-site. It also provides the flexibility to quickly upgrade the capacity as required.

Our responsive service desk enables fast and efficient resolution of requests, and acts as a single point of contact with Forsythes Technology and our vendors such as Telstra. Tozer Air now deals directly with Forsythes Technology for all incidents, questions or requests relating to telephony, mobile services and IT services.

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