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Profitability linked to IT maturity

Profitability linked to IT maturity

For many years, most organisations look at IT infrastructure spend as a required expense which should be minimised, and the ROI should be stretched over as many years as is safe without introducing undue risk to the business. Intuitively, you would think that spending 100k on infrastructure for 5 years would be more cost effective than 100k for 3 years.

New features keep coming to Office 365

New features keep coming to Office 365

Office 365 New Features

Microsoft is investing heavily in its cloud platform and the winners of this investment are businesses. With new features including machine learning, productivity services and announcements of useful updates to Office 365 providing more and more value for tenants.

Is the desk phone really dead?

Is the desk phone really dead?

Is the desk phone really dead? Well Ned thinks so.

I have a colleague, let’s call him “Ned”. On more than the odd occasion Ned has crop dusted past my desk with the comment- “You know the desk phone is dead, don’t you!!

There has always been plenty of interest in Telephony/UC Softphones however when it has come to the day of ordering, the client would often opt to remain with a Desktop Handset or a Desktop Handset combined with a UC application and not take the plunge with softphones.

Director Profile | Michael Wilson – Sales Director

Director Profile | Michael Wilson – Sales Director

 

Michael, tell us a bit of your history
I grew up on a dairy farm in Hinton outside of Newcastle. My family ran the farm and had a commercial milk run. My Dad always included me in business discussions, asked my opinion and gave me responsibilities working with customers from a young age.

Who is managing your fleet of mobiles?

Who is managing your fleet of mobiles?

Put your hands up, or just simply nod your head in agreement, if you or one of your staff members is spending way too much time sorting out your Company’s mobile device fleet? This could be sorting out device issues, staff changes, new starters or just researching and wading through your bills to ensure you on the right voice and data plans.

Chrome ad blocker is coming

Chrome ad blocker is coming

Chrome users have something to look forward to next year: an ad blocker. While this might not sound like the most exciting release from Google, it’s definitely a pragmatic solution to online ads that turn visitors away from the web. Here’s everything we know about Google’s ad blocker so far.

Windows XP receives security update

Windows XP receives security update

Support for Windows XP ended in April 8, 2014. This means that Microsoft has stopped providing updates, security patches, and technical assistance for XP users for over three years. But despite the end of support date, Microsoft has recently released a new security fix for the outdated operating system.

Keyboard shortcuts in Windows 10

Keyboard shortcuts in Windows 10

Since its release back in 2015, Windows 10 continues to see updates and new features. This time, users are greeted with some new keyboard shortcuts that will make life easier. So without further ado, here are our top picks that can be extremely helpful to your daily operations.

Tips to enhance your on-hold messages

Tips to enhance your on-hold messages

Customers can get frustrated over your support hotline, usually involving confusing call options, troublesome connections, or unhelpful representatives. If your phone system has problematic on-hold messaging, you’re likely to cause further annoyance to an already irate person.

Do you have a Mobile Phone policy for staff?

Do you have a Mobile Phone policy for staff?

Forsythes Technology provides mobile fleet management for customers including distributing new mobile handsets and plans. Sometimes we get asked if we have a mobile phone policy to help people get started. Here is a template that you can feel free to edit and use.