Email conversations or email collaboration, its taking place in your organisation right now- 100% it is. No matter whether it is discussing a project or new client, one thing is for sure, there is a lot of CC'ing or Replying All happening all day, every day.
With the onslaught of internal emails being sent, along with the many received from outside your office, no wonder our inbox's are clogging up each day and it's not surprising some employees tend to miss the odd email here or there. I'm guilty of that and who isn't!!
So, I'm sure we all agree that effective communication between individuals within teams or colleagues across departments, no matter if it's in the same location, the mobile workforce or staff geographically dispersed, communication is a key foundation to the success of a business. It is surprising, based on the technology available today, that most businesses are still relying on email to be their primary communication tool and it's simply not suitable for productive and effective team collaboration.
Persistent or team-group messaging is not a new way of communicating by any means however it has started to gain more traction in recent times as businesses now look for email alternatives to improve communication effectiveness.
Persistent- team group chat, is it even right for your organization?
Teams, departments or individuals can create a stream or topic i.e. XYZ Autos New Implementation Project or XYZ Autos Critical Alarms, to either address important issues quickly and efficiently or collaborate and communicate on projects, campaigns and subjects over a longer period of time. It's more than a chat-conversation group, you can add pictures and annotate, upload videos, docs, add tasks and to do lists. Each stream retains the history so new members joining can see the entire thread of the conversation and you can access it on most devices so staff in the office or those that are out and about can still be part of the real time happenings.
So, what are the main reasons organizations should or would be interested in persistent-team chat?
Cut down on email: It reduces email box clutter and the frustration that comes with it. Anyone joining the stream can get up to speed very quickly with the entire history of the conversation there to review-saving them from having to ask for previous conversations or email threads to be forwarded to them.
Collaborative Workforce: Team members can converse all together in real time on a topic or project, it will increase the level of teamwork in a Company and improve its performance and collaborative experience. Instead of managing endless email chains of various subjects, you can simply post developments, new approaches and updates in the group chat for all members to see, speeding up the development and working quickly towards a successful outcome.
Red alerts. At times there is a need to get critical information in front of people; XYZ Company Server down, Machine non-operational in workshop 1. By publishing the alert it into a Critical notifications group is definitely a way to ensure they are all received.
No Nonsense. When you need to toss an idea back and forth between a few people, there's nothing better than chat. Quick, short questions and conversations, dump in a picture, get some quick feedback, and then move on.
Just for fun. Fun in the work place can be just as important as work itself. Group chat really works well for this purpose. People have fun, few jokes are had and culture develops.
Essentially, if your staff need to collaborate, you need to start taking advantage of the tools available outside of email in order for your staff to be more productive. Persistent-team chat is more direct, real-time and collaborative, which ensures your workplace communication is at an all-time high. Get in touch if you'd like to chat more about the solutions we have on offer in this space.